Jackson Congdon
Profile
I am currently a student at Western Governors University and employed with Hancock Whitney. At Western Governors University, I am working towards my Bachelor of Science in Computer Science with an expected graduation date of May 2023. At Hancock Whitney, I am a Test Automation Engineer.
I have completed 2 Java applications with GUI, MySQL database connections, object-oriented design, localization, and exception handling. In C++, I created a console-based application to display a class roster utilizing arrays, pointers, and functions. I am also learning Python separate from coursework and building a home lab to develop, learn, and implement IT solutions. I am experienced with Microsoft Windows, Microsoft Office, Mac OS X, and Linux.
I have 15 years’ experience in customer service and 4 years’ work in sales environments. I am transitioning to a career in software development while finishing my B.S. in Computer Science. My performance ratings regularly rate at exceeding expectations, I have been consistently recognized with 5-star client ratings at Hancock Whitney, and an “Employee of the Month” award at Diabetes Management & Supplies.
Education
Western Governors University
Bachelor of Science, Computer Science - Scheduled Graduation May 2023
Bachelor of Science, Computer Science - Scheduled Graduation May 2023
Coursework
- Software I & II (Java)
- Scripting & Programming Applications (C++)
- Data Management Foundations & Applications (SQL fundamentals, data modeling, normalization)
- Discrete Mathematics
- Calculus
- Data Structures & Algorithms
- Computer Architecture
- Network & Security Foundations
- Introduction to IT
- Fundamentals of Information Security
- Web Development Foundations
- Business, accounting, and marketing courses at Tulane
Projects
Inventory Management System
Java
Java application with JavaFX GUI that stores inventory of parts and products. Parts and products can be added, modified, deleted, and searched. Products can have a list of parts associated with the product.
Class Roster
C++
C++ CLI application that converts an array of strings found in the studentData table to an array of student objects.
Certificates
ITIL 4 Foundation
Axelos
Issued December 2021
Project+
CompTIA
Issued September 2019
Site Development Associate
CIW
Issued March 2019
Experience
Hancock Whitney
Test Automation Engineer
Business System Analyst
Multi Service Banker
Teller
November 2018 - Present
- LOB software tester for all new and upgraded vendor software
- Wrote Excel Macros using VBA code to reduce monthly report processing time from 5 days to 1 day
- Primary point of contact with wire transfer software vendor for customer service concerns and system issue resolution
- Complete biannual disaster recovery testing to ensure backup server connections in the event of a multi-day outage
- Serves as project manager for department level requirements
Diabetes Management & Supplies
New Accounts Sales Manager
New Accounts & Existing Accounts Team Lead
New Accounts & Existing Accounts Sales Representative
January 2017 - October 2018
- Utilized Excel to automate tasks, improve sales reporting, and build solutions to challenges created by new partners
- Created email, texting, and mailing based marketing strategies to capture new leads and maximize current patients
- Developed daily, weekly, and monthly sales reports to track individual goals and department budget